Cloudseat
Book, Track & Manage Shuttles Across California With A Flexible Mobile System.
CloudSeat provides a modern solution for private shuttle booking between San Diego and Los Angeles. The app offers easy ticket booking for a private or shared shuttle bus using smartphones. For service providers, every task, whether it’s booking, payments, shuttle management, or data analytics, is automated.
Idea Behind The App
The company needed to upgrade its conventional system of running its shuttle service business.
The two primary reasons behind the project were:
- To capture more audience and optimize the booking flow.
- To develop their shuttle bus tracking and management system.
Building From Ground Up
We had the responsibility to digitize the conventional shuttle service business by designing and developing smart and scalable native mobile apps (Android & iOS) that will offer innovative shuttle transportation services that could be booked by customers from any location at the desired time to optimize booking flow.
What Was Expected From The Project?
CloudSeat was expected to create a win-win situation for both the customers/riders and the shuttle services. Besides offering convenience and streamlined operations, the idea was to fairly benefit all the stakeholders with an extensive suite of features.
1.Expectations In Terms Of Technicalities
- Have a full-featured customer and driver application for shuttle booking management
- Build high-performing and clutter-free native applications, each for Android and iOS platforms.
- Simplified navigation for users.
- Minimalist design.
- Clear and easy-to-understand user flow.
- Smart selection of color and icons.
- Consistency maintained in designs.
- Complete business management solution for the admin.
- Secure digital payment feature integration.
- Optimized performance of the mobile application
- An app that can be scaled in proportion to business growth.
2.Expectations In Terms Of Benefits For Stakeholders
Expected Benefits For The Customers
- Reserve a seat or reserve a shuttle whenever required with a few taps.
- Flexible bookings management.
- Benefits of amenities.
- Smooth and comfortable ride at the most economical price.
Expected Benefits For The Driver
- A shuttle booking system that is highly automated.
- More direct bookings.
- 24X7 service availability for customers.
- Instant and contact-free payments.
- Powerful business analytics.
- Create additional revenue sources through in-app ads.
Technical Challenges
- Avoid a cluttered and an inconsistent mobile application interface
- Optimal routes and passenger groups for shared trips
- Avoid unimpressive UI/UX designs and poor responsiveness of the mobile app
- Implement cloud integration
- Integration of multi-payment option to guarantee safe access to payment operations
- Have a system in place to monitor and evaluate the performance of the CloudSeat app
- Poor screen-loading time
- Prevent service downtime
Actions To Overcome
The Technical Challenges
- Developed fantastic, clutter-free, and scalable native mobile apps each for Android and iOS platforms
- Designed a streamlined user interface (UI) that offers easy onboarding and immerses the app users right away in the app’s workflow
- Optimized the app for a faster start along with image optimization.
- Lowered the number of actions on every app screen to avoid distraction and enable faster task completion
- Integrated real-time updates feature for customers and drivers regarding ride status, estimated ETA, and more
- Integrated Google Maps for drivers to plan trips based on cost-efficient routes
- Multiple reliable payment modes
- Enabled security for both the users’ account authentication during logging-in attempts and for the payment process confirmation
- Developed a powerful dashboard for Admin to look after app functioning, payment processing, onboarding drivers, app promotion, gaining new customers, and doing a variety of other tasks
Deliverables
Features Integrated In Customers App
- Encrypted credentials
- Geographical local search
- Details of registered drivers
- Check amenities
- Multiple pickups and drop locations
- Advanced search and filter
- Graphical map of seats
- Booking and Scheduling
- Ticket cancellations and Refund
- Fare calculator
- Shuttle tracking in real-time
- Secure online payments
- Invoice generation
- Discounts and offers
- Log of rides booked in past
- Ratings and feedback
- 24X7 Customer support
- Push notifications
Features Integrated
In Driver App
- Encrypted credentials
- Service request management
- Trip details
- Route optimization
- Reservation chart
- Log of rides
- Past transactions and income
- In-app navigation
- Review and ratings
- Driver support
- Push notification
Features Integrated In
Admin Dashboard
- Oversee app functioning
- Centralized business management
- Comprehensive content management
- Manage customers and shuttle operators
- Manage bus routes and bookings
- Set fares and commissions
- Send push notifications
- Generate and offer promo codes
- Manage all transactions and billing
- Check sales summary, income, and revenue
- Actionable analytics
Tech Stack
Measuring The Growth & Success
After developing and deploying the app, the shuttle bus service business became completely automated and internally manageable. Because of the algorithms introduced, the customer service team no longer had to assign and match trips manually.
15,000+
Total App Downloads
500+
Drivers Onboard
3,000+
Active Users
40%
User Retention Rate
210%
Revenue Growth In First Year
